These General Terms and Conditions (hereinafter: “Terms and Conditions”) regulate therelationship between Montenegro Escape Tours, as tour operator tourist agency duly registeredand licensed in Montenegro, and the client who books or uses services provided by the Agency.
Agency details:
• Agency name: Montenegro Escape Tours
• License number: 512
• Identification Number (PIB): 03185940
• Type of agency: Tour operator
By purchasing travel package, you establish a legal relationship with Montenegro Escape Tours.
By signing the travel contract, you confirm that you are familiar with the program details andconditions and that you fully accept them.
All information related to travel conditions constitutes a legal obligation between the travelorganizer and the customer (service user) and represents the sole basis for resolving any disputesthat may arise.
These General Terms and Conditions form an integral part of the travel agreement between thetraveler and the organizer, Montenegro Escape Tours, and are binding on both contractual parties.
By booking or using any service offered by the Agency, the Client confirms acceptance of theseTerms and Conditions.
Montenegro Escape Tours operates as an incoming tour operator and provides tourist services within Montenegro, including but not limited to:
• Organization of tour packages and tailor-made travel programs
• Accommodation arrangements
• Transfer and transportation services
• Excursions, activities, and guided tours
• Outdoor, cultural, and adventure experiences
The Agency provides services directly through contracted partners.
A travel contract is considered concluded when:
• The Client submits a booking request (online, by email, or in writing),
• The Agency confirms availability and conditions, and
• Payment is made in accordance with the agreed terms.
All confirmed arrangements form an integral part of the travel contract.
By signing the Contract, the Client confirms acceptance of these Terms and Conditions and Travel Program, as well as conditions of insurance.
The Agency is obliged to notify Client of any changes in written form.
4.1. All prices are expressed in EUR.
4.2. Prices include only services explicitly stated in the offer or booking confirmation.
4.3. Services not listed in the program are not included in the price.
4.4. The Agency reserves the right to modify prices due to changes in operating costs, taxes, orsupplier prices, in accordance with applicable law.
4.5. The Client is obliged to pay 40% of total amount upon signing the Contract and other 60% before the start of the Travel Program.
The Client is obliged to:
• Provide accurate personal and travel information
• Hold valid travel documents and visas
• Respect Montenegrin laws, customs, and safety rules
• Follow instructions of guides and service providers
The Agency is not responsible for damages resulting from non-compliance.
The Agency is obliged to:
• Act with due professional care,
• Provide the agreed services in accordance with the travel program,
• Inform passengers of relevant changes,
• Offer appropriate alternatives or refunds in case of non-performance, in accordance withapplicable law.
7.1. All cancellations must be submitted in writing.
7.2. Cancellation fees apply as follows (unless otherwise agreed):
• More than 30 days prior to service start – administrative costs
• 15–30 days – up to 30% of total price
• 8–14 days – up to 50% of total price
• 0–7 days or no-show – up to 100% of total price
7.3. Refunds are processed in accordance with supplier conditions.
8.1. The Agency may cancel or modify services due to force majeure, safety concerns, oroperational reasons.
8.2. In such cases, the Client is entitled to a replacement service or a refund for unused services.
9.1. Montenegro Escape Tours holds a valid Travel Guarantee Insurance Policy, in accordancewith Montenegrin tourism legislation.
9.2. This insurance covers:
• Insolvency of the Agency
• Repatriation of travelers, if applicable
• Refund of paid travel services in accordance with the policy terms
9.3. Clients are advised to obtain additional personal travel insurance (health, cancellation,luggage).
10.1. Any irregularity must be reported immediately during the service.
10.2. Written complaints must be submitted within 8 days after service completion.
10.3. The Agency shall respond within the legally prescribed period.
11.1. The Agency is responsible for the proper organization of services.
11.2. The Agency is not liable for:
• Services booked by Client through third-party providers
Any cancellations or changes related to services booked directly by the Client through thirdparty
providers (e.g., tours, activities, transport, tickets) are subject to the terms and conditionsof those third-party providers. Montenegro Escape Tours has no liability for refunds, fees, or
changes imposed by third-party providers.
• Loss or damage of personal belongings
• Injuries arising from activities undertaken at the Client’s own risk
• Force majeure events
11.3. Liability is limited in accordance with Montenegrin law.
For all inquiries, assistance, or complaints, Clients may contact Montenegro Escape Tours usingthe following details:
• Email: info@escapetours.me
• Phone: +382 67 583 802
12.1. During the provision of services, Clients are required to immediately report any issues orirregularities to the Agency or its representative, in order to allow prompt resolution.
12.2. If a complaint cannot be resolved on the spot, the Client must submit a written complaintby email or in writing within 8 days after completion of the service.
12.3. Montenegro Escape Tours shall review and respond to all complaints within thetimeframe prescribed by Montenegrin law.
Personal data is processed in accordance with the Law on Personal Data Protection ofMontenegro and applicable GDPR standards.
The Client is solely responsible for compliance with travel document and health requirements.
Neither party shall be held liable for non-performance caused by circumstances beyondreasonable control.
These Terms and Conditions are governed by the laws of Montenegro, with jurisdiction of thecompetent court in Montenegro.
17.1. These Terms and Conditions are publicly available on the Agency’s website and premises.
17.2. The Agency reserves the right to amend these Terms and Conditions.
17.3. These Terms and Conditions enter into force upon publication.
